| The Common Services Centres (CSC) Scheme is part of National e-Governance
Plan (NeGP) of the National Common Minimum Programme for providing
e-governance countrywide by bringing government services to the
doorsteps of the citizens. The objective of the CSC Scheme is to
integrate the commercial goals of private sector with the larger
development goals of the State as well as the Nation. The CSC Scheme
proposes a detailed plan to roll out 100,000 CSCs in rural areas
and 10,000 CSCs in urban areas across the country with equitable
geographical spread, on a Public-Private Partnership (PPP) model
The Scheme would be implemented through a three-tier structure
for the States. At the first (CSC) level would be the local Village
Level Entrepreneur (VLE - loosely analogous to a franchisee). At
the second/middle level would be an entity termed the Service Centre
Agency (SCA – loosely analogous to a franchiser). At the third
level would be the agency designated by the State to facilitate
implementation of the Scheme within the State. This entrepreneurial
model will help in socio-economic development of rural India by
providing job opportunities, awareness, knowledge empowerment and
cost savings for the citizens as well as the state governments.
The CSC Scheme’s focus will be on Public Service Delivery
& Outcomes through Process Re-engineering & Change Management
Since implementation of a mission-oriented project of this size
and scope would pose significant challenges of project management
at the national level as also in exploiting opportunities to achieve
significant economies of scale, IL&FS has been appointed as
the Program Management Agency to assist the Department of IT &
the States in carrying all activities related to pre-implementation
and implementation phase of the Scheme. IL&FS would work with
the Department of IT to develop a Public Private Partnership framework
for the Scheme, coalesce diverse stakeholders to work through common
institutional and contractual frameworks, harness national level
resources, loop best practices, enable transparent and inclusive
process of participation across stakeholders, undertake to underwrite
resources for the Scheme, standardise design, content and processes
into a replicable collaborative framework and so on
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